Organisation Dear Mr. Zuma,Reporters Without Borders is amazed by the manner in which you have demanded damages from the newspapers The Star, The Citizen, Sunday Sun, Sunday Times, Sunday Independent, Sunday World and Rapport, from radio Highveld Stereo and from cartoonist Jonathan Shapiro, who uses the pen name Zapiro.If you think you have been defamed, then it is entirely legitimate that you should seek compensation. But in our view you have not chosen the right way to go about it, and you are liable to do further harm to your image rather than restore it.The exorbitant amounts in damages that your are demanding from the media seem more like an attempt to intimidate them than the response of an injured party. This approach will only encourage the privately-owned press to turn their sights on you, and will in no way help you obtain reparation for any wrong you may have been done.We are disconcerted by the way this case is developing and the extent of its impact. We are also worried about the effect that such an unprecedented lawsuit against the press could have if it were successful, as this is a country which, probably more than any other in Africa, knows the high price that must sometimes be paid to win independence and freedom.If the mechanisms that ensure pluralism and free expression were to seize up in South Africa, the peacemaker and development model for all of southern Africa, it would put the entire region’s press in danger. A successful lawsuit by you would give a blank cheque to Africa’s authoritarian regimes, which would use your example to attack their own press.The independent press uses its right to free expression but also gives you the right of reply. We urge you to support the independent press by engaging it in a dialogue rather than brandishing the threat – one that is out of all proportion for a political leader at the national level – of financial and judicial penalties that would prove fatal for all the media concerned.We hope you will be convinced by our arguments.Respectfully, African National Congress deputy president Jacob Zuma told a number of South African news media on 3 July that he would bring lawsuits against them if they did not pay him a total of 125 million rand (13.6 million euros) in damages within 14 days. He claims he was defamed by their coverage of a trial in which he was acquitted of rape. News Help by sharing this information Related documents Letter to Jacob ZumaPDF – 94.74 KB RSF_en Mr. Jacob ZumaDeputy PresidentAfrican National Congress8 Epping Road, Forest Town Johannesburg 2000South Africa Receive email alerts On eve of the G20 Riyadh summit, RSF calls for public support to secure the release of jailed journalists in Saudi Arabia South AfricaAfrica Reports South AfricaAfrica Follow the news on South Africa Twitter arbitrarily blocks South African newsweekly and several reporters over Covid vaccine story to go further News Paris, 7 July 2006 November 27, 2020 Find out more News Robert MénardSecretary-General The 2020 pandemic has challenged press freedom in Africa July 11, 2006 – Updated on January 20, 2016 Letter to Zuma over his threat to sue media that don’t pay within 14 days February 4, 2021 Find out more November 19, 2020 Find out more
Throughout the COVID-19 crisis, we have been inundated with information that is constantly changing and sometimes even contradictory to what we were told previously.The result is a whole lot of confusion, frustration, and overwhelm. Financially, many people are uncertain and afraid, and more than anything, they just want to understand what’s going on.Even outside of COVID-19, money is an inherently complex subject. Part of the problem is cultural: we simply don’t talk very much about money. It’s a taboo subject in a lot of ways, but it’s time for that to change.Financial brands must commit to removing as much complexity as possible from the way they position their products and services. By making things as simple as possible for your consumers, you can reduce their anxiety and increase your conversion rates, both during and after COVID-19.Let’s take a closer look at why complexity is such a problem and how you can simplify.For consumers, money = confusion, frustration, and overwhelmIn the research studies we’ve conducted at the Digital Growth Institute, we’ve asked consumers the question, “How does money make you feel?” More than 1,200 studies later, we’ve distilled the responses down into three negative emotions people tend to have around money:Confusion: “I know money is important, but I don’t know what I need to do to keep it, save it, and make more of it.”Frustration: “I feel like I’m always behind with my money, and there’s nothing I can do to catch up.”Overwhelm: “It just seems like the more in debt I get, the harder it is to get out.”This confusion, frustration, and overwhelming emotions lead to stress. A study by fintech Stash.com found 62 percent of people find money to be a major source of stress. Another study by Northwestern Mutual found 85 percent of Americans feel stressed about money.This stress has an impact on our physical and mental well-being, with the Stash.com study also finding that 31 percent of consumers are losing sleep over financial stress.With COVID-19, unemployment numbers have skyrocketed, and people are worried about their financial stability. For many, the stress around money is at an all-time high.Understanding cognitive loadIn this kind of environment, given the level of stress people are feeling, does it make sense, in digitally positioning your financial products, to highlight their complex functionalities?Of course not! Consumers are already dealing with a heavy cognitive load when it comes to money. For those unfamiliar with the term, “cognitive load” simply means the mental energy a task requires for completion. Digitally, we can break cognitive load into three different types.There is the intrinsic cognitive load, meaning the inherent difficulty of the subject. Obviously, there’s already a lot of intrinsic cognitive load built into money and finances.There is also the extraneous cognitive load, which is the complexity added by how we communicate and present ourselves digitally. This is what we’re going to be looking at when it comes to product positioning. The way financial products have traditionally been positioned is around great rates, amazing service, and look-alike laundry lists of commoditized bullet points.Finally, there is the germane cognitive load, the schemas or frameworks helping us organize and interpret information quickly—for example, a website’s user experience and the frameworks in which information is visually constructed, presented, and communicated.Time and time again, our studies have found when a financial brand reduces cognitive load, conversion rates on their website increase exponentially. Similarly, we’ve seen that with any minor addition of complexity, conversion rates begin to drop.The power of simpleSo how do you go about reducing the cognitive load? The answer is simple.A study from Financial Brand found banking websites actually score the lowest for usability and conversions across all industries. A big reason is too much complexity and too many choices.For instance, with one financial brand I worked with, we found a tremendous amount of inherent complexity had been added to the website through the course of its existence. Their website was about four or five years old, and over time, new pages and content were continuously added without any oversight or due diligence from the perspective of the consumer’s digital shopping experience. The website had grown to over 300 different product pages alone!One of our key strategic recommendations was to go through and take a chainsaw to those product pages, chopping away at all that were extraneous and unnecessary. We also recommended consolidating the remaining content, bringing everything together in a more unified and simplified view.With their simplified website, they increased conversion rates by 1,500 percent. From a growth standpoint, their website went from their most underperforming acquisition channel (compared to their branches) to outperforming all of their physical branch locations in just eighteen months.During this global pandemic, an easy way to implement this strategy is to place a link on your homepage that leads to a COVID-19 “help center,” where you have a consolidated, up-to-date list of links to the most relevant information consumers want.Another tip is to transform all those old bullet points and long text paragraphs into headlines and related iconography. The brain processes images 60,000 times faster than it does written text, and 93 percent of all communication is visual. By replacing text blocks with pictures and iconography, you make your website easier to use for consumers.Simplify, Simplify, SimplifyWe’re already overloaded with information in our lives, and with the COVID-19 pandemic, that overload has reached new heights. If you can simplify the inherently complex nature of money, you will differentiate yourself from your competition.Ultimately, people don’t buy financial products and services; they buy shortcuts and solutions to solve their problems. And one of consumers’ biggest problems is the confusion, frustration, and overwhelm they feel around money. By simplifying the way you position your products and services, you can help consumers while also improving your own outcomes.You can find more advice on simplifying how you position your products and services in the bestselling book Banking on Digital Growth. 3SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,James Robert Lay JAMES ROBERT LAY is one of the world’s leading digital marketing authors, speakers, and advisors for financial brands. As the founder and CEO of the Digital Growth Institute, he … Web: https://www.digitalgrowth.com Details
…party recommits to APNU Despite publicly announcing that he will resign from the party following his support for the No-confidence Motion against the A Partnership for National Unity/Alliance For Change (APNU/AFC) coalition Government, the AFC in an immediate act of retaliation on Saturday announced that it has taken the decision to expel Charandass Persaud.The AFC said the decision was taken following a meeting of the Disciplinary Committee while adding that they have already initiated steps to have him recalled as an MP. Additionally, the AFC said it feels “betrayed and shocked” by the ‘yes’ vote, which ultimately led to the fall of the David Granger-led Administration.After voting in favour of the No-confidence Motion, Persaud told the media that he took a “conscious” decision since the AFC has a subordinate role to the majority A Partnership for National Unity (APNU). Persaud cited examples, such as Public Health Minister Volda Lawrence’s recent controversial statement about hiring party faithfuls and pointed out that the AFC leadership did not condemn, but rather condoned the statement.“I’m extremely disappointed in the AFC team. My reason for voting in favour of the motion is that I have no confidence in what the AFC team will do,” Persaud said, when questioned by the media.Meanwhile, the AFC on Saturday said, “at no time did Mr Persaud express that he had lost confidence in the APNU/AFC coalition Government, its policies, programmes and vision. To the contrary, he gave his solemn commitment, on more than one occasion, that he will vote resoundingly against the motion.”The statement added that all the while Persaud has been on board with the Government’s plans for development since he would have made an animated presentation during the 2019 National Budget Debates.Additionally, the minority coalition partner said they have already begun to plan, prepare and mobilise for the impending General and Regional Elections.“The AFC held an internal executive meeting today (Saturday) and will engage our supporters, our coalition partner A Partnership for National Unity (APNU) and the people of Guyana, on the way forward. The AFC assures its supporters and all Guyanese that it remains unwaveringly committed to the APNU/AFC coalition Government. The AFC reaffirms its commitment to the rule of law and reassures Guyanese that in this Yuletide season of peace and goodwill will prevail,” the party indicated.Persaud became a parliamentarian following the May 2015 Regional and General Election but this is not the first time he has expressed his dissatisfaction with the AFC. The Berbician resigned from the Party in September 2013 but would later face the media and indicate that his resignation was non-existent.The lawyer has since indicated that his vote was one of conscience since he is was tired of towing party lines. He left the country on Saturday morning after he had been openly threatened by his colleagues in Parliament.On Friday, the APNU/AFC coalition Government fell when the No-confidence Motion brought by the Opposition People’s Progressive Party was passed in the National Assembly.A total of 10 MPs debated the motion, but when the dust was settled, and a vote of division was called, Persaud’s vote changed the numbers to 33 in favour of the motion versus Government’s 32 votes against.